How a Multi-branch Supplier Created Consistency Across Locations with BuiltGrid
Background
A regional supplier with several branches across Victoria had built a strong presence in their communities. Each branch had a loyal base of builders and trades, but the business struggled to operate consistently.
Some branches were overwhelmed with orders, while others were underutilised. Head office had little visibility into performance, and suppliers and builders often had very different experiences depending on which branch they dealt with.
“One branch would be slammed, another underutilised — we had no visibility.”
The Challenge
- Service inconsistency: Builders received different levels of service depending on location.
- Lack of visibility: Head office couldn’t track workloads or approvals across branches.
- Duplication of effort: Each branch had its own way of managing procurement and quoting.
- Operational inefficiency: Staff time was wasted re-entering data and chasing approvals.
The lack of standardisation was costing the business credibility and limiting growth.
The Solution
The supplier adopted BuiltGrid to unify procurement and approvals across all branches.
- Centralised Quoting: Standardised the way branches responded to RFQs.
- Shared Visibility: Allowed head office to monitor branch performance in real time.
- Approval Workflows: Ensured consistency in how suppliers and builders were managed.
“We can now act like one business, not separate stores.”
The Results
- Service consistency: Builders received the same professional experience regardless of branch.
- Reduced admin: Staff no longer wasted time duplicating effort.
- Balanced workloads: Branches could share capacity more effectively.
- Improved reputation: Builders saw them as a professional, reliable partner.
“The difference is night and day — we look and act like a single business.”
What Next
The supplier is planning to open a new regional hub. With BuiltGrid, they are confident they can maintain consistent service and governance across all locations as they scale.
“Expansion doesn’t worry us anymore — we know the system will keep us aligned.”
