How a National Supplier Improved Margins and Compliance with BuiltGrid
Background
A national supplier serving builders across Australia had impressive reach but was struggling internally. Each division managed procurement differently, with some still relying on manual systems.
The result was chaos. Reporting was slow, compliance inconsistent, and the cost to serve builders kept rising. National suppliers were expected to be professional and efficient, but internally, this business was anything but.
“Every division had their own process — it was chaos.”
The Challenge
- Fragmented systems: Each division used different tools and processes.
- High cost-to-serve: Staff spent hours managing quotes and approvals.
- Compliance gaps: Inconsistent approval workflows created risk.
- Slow reporting: Leadership lacked real-time visibility into performance.
The business risked losing key national builder contracts if it couldn’t deliver consistency.
The Solution
BuiltGrid was rolled out nationally, providing a unified approach to procurement.
- Integrated Procurement: Connected with existing ERP systems to reduce duplication.
- National Approval Standards: Ensured compliance across all divisions.
- Centralised Reporting: Gave leadership real-time visibility of performance.
- Supplier Engagement: Provided builders with a consistent, professional experience.
“BuiltGrid gave us the ability to manage procurement nationally, not just division by division.”
The Results
- Improved margins: Reduced admin overheads and streamlined processes.
- Reliable reporting: Leadership now had confidence in the numbers.
- Reduced compliance risk: Approvals tracked and auditable across the business.
- Stronger builder relationships: Consistent service delivery built trust.
“It’s made us a more professional partner to national builders.”
What Next
The supplier is planning to roll out new digital services for builders and trades. With BuiltGrid as the backbone, they are confident they can scale without the inefficiencies that once held them back.
“Now we can innovate, not just keep up.”
