Welcome to BuiltGrid.
Last updated: 26 October 2025
These BuiltGrid Platform Terms of Service (Terms) are between BuiltGrid Australia Pty Ltd (ABN 63 667 799 813) of Suite 125, 585 Little Collins Street, Melbourne VIC 3000 (BuiltGrid, we, us) and the person or entity that registers for an account or otherwise uses the BuiltGrid services (Client, you). If you accept on behalf of a company, you represent and warrant that you are authorised to bind that company.
Summary (non‑binding): These Terms govern the general access and use of the BuiltGrid multi‑tenant platform by builders, trades and suppliers. If you also purchase BuiltGrid Connect, the BuiltGrid Connect Addendum applies in addition to these Terms and prevails to the extent of any conflict.
1. Definitions
“Account” means the primary means for a Client’s Users to access the Services.
“Addendum” means the BuiltGrid Connect Addendum, where purchased by Client.
“API” means BuiltGrid’s application programming interfaces, SDKs, sample code, webhooks and related materials.
“BuiltGrid Materials” means the Services, software, platforms, interfaces, designs, databases, documentation, methods, templates, know‑how and all related intellectual property, excluding Client Data.
“Client Data” means data, files, content and Personal Information provided by Client or its Users to the Services, and outputs generated from such data (excluding BuiltGrid Materials).
“Confidential Information” means all non‑public information disclosed by a party that is identified as confidential or would reasonably be considered confidential.
“Free Access” means use of features identified by BuiltGrid as free or trial use.
“Order Form” means a document (including online checkout) that sets out commercial terms agreed between the parties and incorporates these Terms and, if applicable, the Addendum.
“Personal Information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.
“Services” means the BuiltGrid platform made available by BuiltGrid, including the Website, applications and APIs, but excluding third‑party products.
“User” means an individual authorised by Client to use the Services under Client’s Account.
“Website” means builtgrid.com and other domains operated by BuiltGrid.
2. Access and Use
2.1 Licence. Subject to these Terms, BuiltGrid grants Client a non‑exclusive, non‑transferable, revocable right for its Users to access and use the Services for Client’s internal business purposes.
2.2 Users and Credentials. Client must ensure each User has unique credentials; Client remains responsible for Users’ compliance and for maintaining the security of credentials.
2.3 Client Systems. Client is responsible for obtaining and maintaining its equipment, network connections and browser configurations required to access the Services.
2.4 Third‑Party Products. Client may enable third‑party products for use with the Services. Such products are governed by their providers’ terms; BuiltGrid is not responsible for them.
2.5 Free Access and Trials. BuiltGrid may offer Free Access at its discretion and may modify or discontinue such access at any time. Free Access is provided “as‑is” without any service level commitments.
3. Plans, Fees and Taxes
3.1 Fees. Fees for paid features are set out in your Account or the applicable Order Form. Except as stated otherwise, Fees are non‑refundable.
3.2 Billing. Unless agreed in an Order Form, Fees are paid immediately via a third-party service provider or billed in advance (monthly or annually) and within 14 days of invoice.
3.3 Taxes. Fees are exclusive of taxes. Client is responsible for GST and any applicable duties or levies.
3.4 Changes. BuiltGrid may update pricing or plan inclusions. Material adverse changes to a current paid term will take effect on renewal or earlier with Client’s consent.
4. Client Data; Privacy; Security
4.1 Ownership. As between the parties, Client retains all rights in Client Data. Client grants BuiltGrid a non‑exclusive licence to host, copy, process, transmit and display Client Data to provide, secure and improve the Services.
4.2 Responsibility. Client is solely responsible for Client Data (including accuracy, quality and legality) and for obtaining all necessary rights to provide Client Data to BuiltGrid.
4.3 Personal Information. Each party will comply with applicable privacy laws. BuiltGrid will handle Personal Information in accordance with its privacy policy as updated from time to time.
4.4 Security. BuiltGrid implements commercially reasonable administrative, technical and organisational measures designed to protect the security and integrity of the Services and Client Data.
4.5 Prohibited Data. Client must not submit data that is unlawful, harmful, infringing or otherwise prohibited by law or these Terms, and must not upload sensitive personal data unless the parties have agreed in writing to appropriate safeguards.
5. Acceptable Use
Client must not and must ensure its Users do not: (a) attempt to gain unauthorised access to the Services or another client’s data; (b) probe or test the vulnerability of the Services except as expressly permitted; (c) copy, modify, create derivative works of, reverse engineer or decompile the Services except to the extent such restriction is prohibited by law; (d) transmit malware, spam or illegal content; (e) use automated means to access the Services other than through documented APIs; (f) use the Services in breach of law; or (g) remove, obscure or alter proprietary notices.
6. APIs
Use of APIs is subject to these Terms and any API documentation. BuiltGrid may impose or modify usage limits (including rate limits) to protect service availability. Client must not circumvent usage limits.
7. Service Changes; Support; Beta
7.1 Changes. BuiltGrid may enhance or modify the Services. If a change materially reduces core functionality on which Client reasonably relies, BuiltGrid will use reasonable efforts to give at least 30 days’ notice.
7.2 Support. BuiltGrid provides reasonable support during AEST time zone business hours via in‑product channels and email. BuiltGrid may publish support scope and response targets from time to time.
7.3 Beta Features. Beta or preview features may be offered on an “as‑is” basis and may be changed or withdrawn at any time.
8. Intellectual Property
8.1 Reservation. BuiltGrid and its licensors own all rights, title and interests in the BuiltGrid Materials. No rights are granted except as expressly set out in these Terms.
8.2 Feedback. BuiltGrid may freely use and incorporate feedback provided by Client without restriction or payment.
8.3 Branding. With Client’s prior consent, BuiltGrid may identify Client as a user of the Services. Client may revoke consent on written notice.
9. Confidentiality
Each party must keep the other party’s Confidential Information confidential, use it only for the purposes of the agreement, and protect it using at least the same degree of care it uses for its own confidential information (and no less than reasonable care). Exceptions apply for information that is public, independently developed, or lawfully received from a third party. If required by law to disclose, the receiving party will, where lawful, give prompt notice to allow the disclosing party to seek protection.
10. Warranties and Disclaimers
10.1 Authority. Each party warrants that it has the power to enter into and perform its obligations under these Terms.
10.2 Service Warranty. BuiltGrid warrants it will provide the Services with reasonable skill and care.
10.3 Disclaimer. To the maximum extent permitted by law, and subject to any warranties expressly set out in these Terms, the Services are provided “as‑is” and “as available”. BuiltGrid does not warrant that the Services will be uninterrupted or error‑free.
11. Indemnities
11.1 Client Indemnity. Client indemnifies BuiltGrid from third‑party claims to the extent arising from Client Data or Client’s use of the Services in breach of these Terms or law.
11.2 IP Indemnity by BuiltGrid. BuiltGrid will defend and indemnify Client against third‑party claims that the Services (excluding Client Data and third‑party products) infringe any intellectual property right, provided Client promptly notifies BuiltGrid, allows BuiltGrid sole control of the defence, and provides reasonable assistance. If infringement is found or likely, BuiltGrid may (at its option) modify the Services, procure the right for Client to continue using the Services, or terminate the affected functionality and refund pre‑paid Fees for the unused remainder of the term for that functionality.
12. Liability
12.1 Exclusions. Neither party is liable for indirect, incidental, special, exemplary or consequential loss, or loss of profits, revenue, goodwill or data, even if advised of the possibility of such loss.
12.2 Cap. Each party’s aggregate liability arising out of or in connection with these Terms (whether in contract, tort, statute or otherwise) is limited to the total Fees paid by Client to BuiltGrid under these Terms in the 12 months preceding the event giving rise to the liability. The foregoing cap does not apply to Client’s payment obligations, infringement of BuiltGrid’s intellectual property, or breach of confidentiality.
13. Term, Suspension and Termination
13.1 Term. These Terms commence when Client creates an Account and continue until terminated in accordance with this clause.
13.2 Suspension. BuiltGrid may suspend access to the Services for non‑payment, suspected security risk or misuse, or to protect the Services or other clients.
13.3 Termination for Convenience. Either party may terminate on 90 days’ written notice. For paid plans, termination takes effect at the end of the then‑current paid term unless agreed otherwise.
13.4 Termination for Cause. Either party may terminate immediately on written notice if the other party materially breaches these Terms and fails to remedy within 90 days of notice.
13.5 Effect of Termination; Data Return. Upon termination, Client must cease use of the Services and pay outstanding Fees. On request within 90 days after termination, BuiltGrid will make available a standard export of Client Data and thereafter de-identify Client Data from active systems, subject to archival backups and legal retention requirements.
14. Dispute Resolution
Before commencing court proceedings (other than for urgent injunctive relief), a party must notify the other party of the dispute and authorised representatives must meet in person or by video conference to attempt to resolve it in good faith within 30 business days. If unresolved, either party may commence proceedings in the courts specified in clause 15.1.
15. General
15.1 Governing Law and Jurisdiction. These Terms are governed by the laws of Victoria, Australia. The parties submit to the non‑exclusive jurisdiction of the courts of Victoria and courts hearing appeals from them.
15.2 Assignment. Client must not assign or transfer its rights or obligations without BuiltGrid’s prior written consent, not to be unreasonably withheld. BuiltGrid may assign on notice, including to an affiliate or in connection with a merger or sale of assets.
15.3 Force Majeure. Neither party is liable for delay or failure caused by an event beyond its reasonable control.
15.4 Notices. Notices may be given by email to the contact notified by the receiving party, or by in‑product notifications.
15.5 Entire Agreement; Order of Precedence. These Terms, any Order Form and, if applicable, the Addendum constitute the entire agreement regarding the Services. In the event of conflict, the following order of precedence applies: Addendum (if applicable) > Order Form > these Terms.
15.6 Severability; Waiver; Interpretation. If any provision is unenforceable, it will be modified to the minimum extent necessary to be enforceable. Failure to enforce is not a waiver. Headings are for convenience and do not affect interpretation.