How a Growing Plumbing Business Reduced Downtime with BuiltGrid
Background
A plumbing business with around 15 staff had built a strong reputation for quality service in residential projects. Demand was steady, but internally, the business was struggling to keep crews consistently busy.
Some teams were overbooked, while others were left idle. Quoting delays and scheduling errors caused friction with builders. Admin staff worked late just to keep up, but mistakes kept slipping through.
“Some crews had too much work, others not enough — it was chaos.”
The Challenge
- Pipeline uncertainty: Crews weren’t consistently at capacity.
- Scheduling inefficiencies: Jobs weren’t allocated effectively.
- Competition for work: Winning projects meant hours of quoting and chasing builders.
- Admin overload: Paperwork piled up, draining resources.
This combination made growth risky. Adding more staff would only add more complexity.
The Solution
The plumbing business rolled out BuiltGrid across the team.
- RFQ Tools: Allowed them to quickly respond to higher-value jobs.
- Procurement Tracking: Provided real-time visibility of which jobs were approved and which were pending.
- Standardised Processes: Ensured every crew received clear, consistent information.
“We can finally see where the gaps are and allocate work properly.”
The Results
- Higher utilisation: Crews stayed busier, reducing downtime.
- Reduced admin: Templates and centralisation cut wasted hours.
- Improved profitability: Better job selection increased margins.
- Stronger client trust: Builders valued their responsiveness.
“BuiltGrid helps us grow without the chaos.”
What Next
The business is hiring a dedicated estimator, confident BuiltGrid will support faster quoting and smoother allocation as they scale.
“We can add capacity without losing control.”
