How a Local Supplier Won New Builder Relationships with BuiltGrid
Background
A supplier in suburban Adelaide had long relied on loyal local builders for business. Their service was trusted, but competing with larger, national suppliers was becoming harder. Bigger players had more resources, quicker quoting systems, and dedicated sales teams.
The local supplier often lost out, not because of price or quality, but because they couldn’t respond quickly enough. Preparing and sending quotes was time-consuming, and by the time they got back to a builder, the job was often already awarded elsewhere.
“By the time we got a quote out, the job was already gone.”
The Challenge
- Slow RFQ turnaround: Quotes often took days to prepare.
- Admin-heavy processes: Manual spreadsheets and email back-and-forth consumed staff hours.
- Limited visibility: Builders outside their immediate network rarely knew they existed.
- Competitive pressure: Larger suppliers were seen as more professional and reliable.
The supplier risked being squeezed out of the market if they couldn’t find a way to improve responsiveness and visibility.
The Solution
The supplier joined BuiltGrid to gain a stronger presence with builders and streamline quoting.
- Direct RFQ Access: Connected them with multiple builders looking for suppliers in their area.
- Automated Quoting: Allowed faster, more consistent responses.
- Platform Visibility: Put their business in front of new builders beyond their existing relationships.
“Now we’re in front of more builders, and we can respond instantly.”
The Results
- Faster responses: Quotes that used to take days were now sent in hours.
- New builder relationships: The supplier won jobs with builders who had never worked with them before.
- Improved perception: They were seen as more organised and professional.
- Better stock turnover: With more consistent orders, inventory moved faster.
“We’re now on the radar of builders who never knew we existed.”
What Next
With stronger relationships and more predictable demand, the supplier plans to expand their product line and invest in additional warehouse space. BuiltGrid has given them the confidence to grow, knowing they can compete with larger suppliers.
“We finally feel like we can play on the same field as the big guys.”
