How an Established Custom Builder Improved Governance with BuiltGrid
Background
A well-established custom builder with more than 50 staff had been delivering high-end homes across Victoria for over a decade. Their brand was strong, and their portfolio showcased some of the region’s most impressive projects.
Behind the scenes, however, the business was messy. Each project manager ran their jobs differently. Some relied on manual processes, others used bespoke spreadsheets, and reporting was a constant headache.
“Every project manager had their own way of doing things — reporting was a nightmare.”
The Challenge
- Fragmented processes: no standardisation across teams.
- Unreliable reporting: leadership lacked confidence in the numbers.
- Compliance risks: inconsistent approvals left gaps in governance.
- Wasted time: weeks lost pulling together board reports.
The bigger the projects became, the more dangerous these cracks were. A single missed approval or inaccurate report could cost hundreds of thousands of dollars.
The Solution
The builder introduced BuiltGrid to standardise processes and improve visibility.
- Approval Workflows: Ensured compliance on every project.
- Procurement Integration: Linked directly with their ERP, reducing double-entry.
- Centralised Reporting: Delivered real-time insights to leadership.
“For the first time, we had confidence that everyone was following the same process.”
The Results
- Improved consistency: Every project manager now works within the same framework.
- Reliable reporting: Directors receive accurate, timely insights.
- Reduced risk: Compliance checks are built into workflows.
- Efficiency gains: Fewer admin hours wasted consolidating reports.
Clients benefited too, as smoother internal processes translated into fewer delays and disputes.
What Next
The builder is now preparing to expand interstate. BuiltGrid will act as the backbone for governance and reporting, ensuring consistency as the business scales nationally.
“Now we can think about growth with confidence — our systems will keep up.”
