How a Small Volume Builder Boosted Reliability with BuiltGrid
Background
This mid-sized volume builder runs a team of around 25 staff, delivering a steady pipeline of new homes each year. While they had grown enough to take on multiple projects at once, they often found themselves struggling to compete with larger players when it came to supplier responsiveness.
“It felt like we were always at the back of the queue with suppliers.”
With builds spread across different sites, delays in approvals and bottlenecks in procurement were creating stress for the business, eating into timelines, and making it harder to deliver reliably for their clients.
The Challenge
Supplier delays were holding up critical stages of construction.
- Inconsistent procurement and approvals across jobs.
- Reliance on a patchwork of emails and spreadsheets.
- Supervisors chasing suppliers multiple times for responses.
This not only impacted project schedules but also eroded confidence from subcontractors and homeowners who expected a smoother process.
The Solution
The builder introduced BuiltGrid to streamline supplier management and approvals across their projects.
- Supplier Approvals Workflow: Made it simple to get suppliers signed off faster and avoid bottlenecks.
- RFQ & Quoting Tools: Allowed them to send one request and quickly compare multiple responses side by side.
- Centralised Visibility: Project managers and supervisors could now see the status of approvals and quotes in one place, instead of relying on scattered emails.
“The RFQ tool alone has been a game changer — I can get comparable quotes back in hours instead of days.”
The Results
Since adopting BuiltGrid, the builder has transformed their relationship with suppliers and improved project flow:
- Reduced delays: Approval and procurement processes now take days instead of weeks.
- Improved perception: Suppliers see them as more organised, which means faster responses and better service.
- Stronger relationships: Consistency and professionalism have led to more reliable partnerships.
“Now we’re seen as organised, which gets us better service.”
The knock-on effect is smoother builds, fewer disputes, and improved satisfaction among both subcontractors and homeowners.
What Next
The builder is now planning to scale into new housing estates. With BuiltGrid in place, they’re confident they can take on more volume without sacrificing reliability or overloading their team with admin.
“We can grow into new estates knowing our systems won’t buckle under the pressure.”
